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17/01/2002
Electricity regulator criticised for ‘failing’ customers
Energy regulator Ofgem has come under attack for ‘failing’ to look after the interests of customers in the domestic electricity market.
A new report from the House of Commons’ public accounts committee (PAC) has criticised Ofgem for not doing enough to ensure that customers can avail of the best methods of paying for their electricity.
It has been calculated that that domestic consumers could make yearly savings of over £650 million - 13 per cent of the yearly bill - if they switched suppliers. However, the report raises concerns that Ofgem is not doing enough to enable customers to make the switch – with complaints about the confusing hard-sell tactics utilised by electricity companies averaging over 50 per week.
The criticisms come as Ofgem proposes to remove ‘price caps’ from the electricity sector in April of this year – a move which has been opposed by MPs, who have called on the regulator to promote greater competition in the market.
Edward Leigh, MP and chairman of PAC, commented: “Without a maths degree, it is very difficult for consumers to determine which company is best for them. Ofgem must urgently find a way for people to be provided with clear information to use as a basis for making decisions.
“Without this, domestic electricity competition can never fully succeed.” (CL)
A new report from the House of Commons’ public accounts committee (PAC) has criticised Ofgem for not doing enough to ensure that customers can avail of the best methods of paying for their electricity.
It has been calculated that that domestic consumers could make yearly savings of over £650 million - 13 per cent of the yearly bill - if they switched suppliers. However, the report raises concerns that Ofgem is not doing enough to enable customers to make the switch – with complaints about the confusing hard-sell tactics utilised by electricity companies averaging over 50 per week.
The criticisms come as Ofgem proposes to remove ‘price caps’ from the electricity sector in April of this year – a move which has been opposed by MPs, who have called on the regulator to promote greater competition in the market.
Edward Leigh, MP and chairman of PAC, commented: “Without a maths degree, it is very difficult for consumers to determine which company is best for them. Ofgem must urgently find a way for people to be provided with clear information to use as a basis for making decisions.
“Without this, domestic electricity competition can never fully succeed.” (CL)
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Energia charges ahead in competitive electricity supply
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Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
