Menu
30/10/2001
London business award for gem
Belfast company gem, a leading provider of customer relationship management services, has won a highly prestigious business award.
The award - an Electronic Business Transformation (eBTA) ‘Oscar’ sponsored jointly by the Institute of Directors (IoD) in London - was given to gem in the Most Impressive Newcomer category. This is awarded to an organisation founded on, or after, May 1, 1998 judged as having made the greatest achievement in launching its business supported by technology.
The judges who gave gem the award praised their entire operation and design of the gem system.
Established in December 1999, gem’s services have become invaluable to organisations working in a customer-centric business environment with an ever-growing, ever-demanding customer base. Their Responsive service means that requests from customers either through the web or via an email account are automatically acknowledged. This immediate response also provides the customer with a time in which they can expect their request to be fully answered.
At this stage, the request is then routed to a gem customer service agent who can deal with the enquiry and reply to the customer in the appropriate manner according to the style and tone of gem’s client. The Responsive service enables organisations to provide their customers with an efficient focused and personalised response to any queries or requests they may have.
The purpose of the awards is to recognise significant accomplishments in the field of e-business, to raise the profile of technology from the business angle, and to encourage other organisations to strive for excellence in e-business.
Other nominees in this year’s awards included Microsoft, Sainbury, BP and the Automobile Association. (MB)
The award - an Electronic Business Transformation (eBTA) ‘Oscar’ sponsored jointly by the Institute of Directors (IoD) in London - was given to gem in the Most Impressive Newcomer category. This is awarded to an organisation founded on, or after, May 1, 1998 judged as having made the greatest achievement in launching its business supported by technology.
The judges who gave gem the award praised their entire operation and design of the gem system.
Established in December 1999, gem’s services have become invaluable to organisations working in a customer-centric business environment with an ever-growing, ever-demanding customer base. Their Responsive service means that requests from customers either through the web or via an email account are automatically acknowledged. This immediate response also provides the customer with a time in which they can expect their request to be fully answered.
At this stage, the request is then routed to a gem customer service agent who can deal with the enquiry and reply to the customer in the appropriate manner according to the style and tone of gem’s client. The Responsive service enables organisations to provide their customers with an efficient focused and personalised response to any queries or requests they may have.
The purpose of the awards is to recognise significant accomplishments in the field of e-business, to raise the profile of technology from the business angle, and to encourage other organisations to strive for excellence in e-business.
Other nominees in this year’s awards included Microsoft, Sainbury, BP and the Automobile Association. (MB)
Related Northern Ireland Business News Stories
Click here for the latest headlines.
12 November 2003
UK microprocessor design company is 'best place to work'
ARM Holdings have emerged as the best place to work in the UK when the microprocessor design firm walked away with the Employer of the Year Award at the prestigious The National Business Awards for 2003.
UK microprocessor design company is 'best place to work'
ARM Holdings have emerged as the best place to work in the UK when the microprocessor design firm walked away with the Employer of the Year Award at the prestigious The National Business Awards for 2003.
14 June 2002
Andor Technology selected as NI's top exporter
Andor Technology, a locally owned company based in West Belfast which manufactures scientific cameras, has been chosen as Northern Ireland’s top exporter in an event organised by Invest NI. Prof.
Andor Technology selected as NI's top exporter
Andor Technology, a locally owned company based in West Belfast which manufactures scientific cameras, has been chosen as Northern Ireland’s top exporter in an event organised by Invest NI. Prof.
16 March 2010
Top Builders' Merchants Recognised
A top construction trade supply company has won an important accolade. J P Corry - which is based on the Springfield Road, in west Belfast - was crowned as the overall winner in the inaugural Octabuild Northern Ireland Builders Merchant Awards.
Top Builders' Merchants Recognised
A top construction trade supply company has won an important accolade. J P Corry - which is based on the Springfield Road, in west Belfast - was crowned as the overall winner in the inaugural Octabuild Northern Ireland Builders Merchant Awards.
11 December 2018
Nominations Open For NI Responsible Business Awards 2019
Nominations are open for the Northern Ireland Responsible Business Awards 2019, which seek to recognise and celebrate businesses that are making a difference by taking practical action to address pressing social and environmental issues.
Nominations Open For NI Responsible Business Awards 2019
Nominations are open for the Northern Ireland Responsible Business Awards 2019, which seek to recognise and celebrate businesses that are making a difference by taking practical action to address pressing social and environmental issues.
11 January 2018
Search Begins For Best Of Antrim Town's Businesses
The search is on for the best of Antrim Town's businesses, as preparations for the second Antrim Town Business Awards get underway.
Search Begins For Best Of Antrim Town's Businesses
The search is on for the best of Antrim Town's businesses, as preparations for the second Antrim Town Business Awards get underway.
-
Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
