Menu
27/09/2001
Health and social services complaints procedure is re-evaluated
The Department of Health, Social Services and Public Safety published an evaluation of the NHS complaints procedure this week.
The ‘NHS Complaints Procedure National Evaluation’ report reviewed current complaints procedures in Scotland, England, Wales and Northern Ireland.
As part of the study complainants, patient representatives and NHS staff were interviewed and recommendations were put forward for a number of improvements in the current procedure to make procedures more effective, fair and consistent.
The document which is subtitled “A Listening Document” summarised the proposals set out in the evaluation study and will now seek to include further views of patients and members of the public, who use and pay for the health service, as well as the staff who work for the health service to improve the complaints procedure.
These comments will then form the basis for a full public consultation on the current HPSS complaints procedure.
The current HPSS Complaints Procedures have been in operation for over five years. Comments on the evaluation report published on Thursday 27 September will allow the Department to shape proposals to improve procedures. Those proposals will also be subject to consultation.
The independent evaluation carried out between January 1999 and December 2000 was commissioned by Health Departments in England, Scotland, Wales and Northern Ireland. carried out between January 1999 and December 2000.
A team comprising the York Health Economics Consortium and NFO Systems Three Social Research carried out the project. (AMcE)
The ‘NHS Complaints Procedure National Evaluation’ report reviewed current complaints procedures in Scotland, England, Wales and Northern Ireland.
As part of the study complainants, patient representatives and NHS staff were interviewed and recommendations were put forward for a number of improvements in the current procedure to make procedures more effective, fair and consistent.
The document which is subtitled “A Listening Document” summarised the proposals set out in the evaluation study and will now seek to include further views of patients and members of the public, who use and pay for the health service, as well as the staff who work for the health service to improve the complaints procedure.
These comments will then form the basis for a full public consultation on the current HPSS complaints procedure.
The current HPSS Complaints Procedures have been in operation for over five years. Comments on the evaluation report published on Thursday 27 September will allow the Department to shape proposals to improve procedures. Those proposals will also be subject to consultation.
The independent evaluation carried out between January 1999 and December 2000 was commissioned by Health Departments in England, Scotland, Wales and Northern Ireland. carried out between January 1999 and December 2000.
A team comprising the York Health Economics Consortium and NFO Systems Three Social Research carried out the project. (AMcE)
Related Northern Ireland News Stories
Click here for the latest headlines.
22 November 2024
SF Calls For Action On NI Mental Health Services
Sinn Féin has called for more to be done to improve mental health services across the north of Ireland. The party's mental health spokesperson, MLA Órlaithí Flynn, made the call after the release of the Registrar General's 2023 Annual Report which has highlighted an increase in deaths by suicide in 2023.
SF Calls For Action On NI Mental Health Services
Sinn Féin has called for more to be done to improve mental health services across the north of Ireland. The party's mental health spokesperson, MLA Órlaithí Flynn, made the call after the release of the Registrar General's 2023 Annual Report which has highlighted an increase in deaths by suicide in 2023.
26 May 2022
Health Minister Outlines New Initiatives On Waiting Lists
The Health Minister has outlined a number of new initiatives to treat more patients on hospital waiting lists. As part of these plans, Robin Swann named Omagh Hospital as Northern Ireland's second regional Day Procedure Centre.
Health Minister Outlines New Initiatives On Waiting Lists
The Health Minister has outlined a number of new initiatives to treat more patients on hospital waiting lists. As part of these plans, Robin Swann named Omagh Hospital as Northern Ireland's second regional Day Procedure Centre.
13 April 2021
Call For Funding To Fix NI's 'Appalling Waiting Lists'
Health Minister Robin Swann has called for "significant funding" to be allocated to fix Northern Ireland's "appalling waiting lists". Mr Swann detailed his ambitions for the re-building of Northern Ireland's health service, while stressing the need for sustained investment to deliver the plans.
Call For Funding To Fix NI's 'Appalling Waiting Lists'
Health Minister Robin Swann has called for "significant funding" to be allocated to fix Northern Ireland's "appalling waiting lists". Mr Swann detailed his ambitions for the re-building of Northern Ireland's health service, while stressing the need for sustained investment to deliver the plans.
09 January 2012
New Planning Complaints Procedure Launched
A new streamlined planning complaints procedure was launched today by Environment Minister Alex Attwood. The procedure, designed to make the process of complaining easier and more user friendly, is now operational. The main change is to reduce the number of steps from three to two. Mr Attwood said: "Planning is complex.
New Planning Complaints Procedure Launched
A new streamlined planning complaints procedure was launched today by Environment Minister Alex Attwood. The procedure, designed to make the process of complaining easier and more user friendly, is now operational. The main change is to reduce the number of steps from three to two. Mr Attwood said: "Planning is complex.
10 March 2004
Water Service launches customer charter and complaints procedure
The Water Service has launched a new Customer Complaints procedure and a revised Customer Charter, describing the standards of service that customers can expect and what customers should do if they feel these are not being met.
Water Service launches customer charter and complaints procedure
The Water Service has launched a new Customer Complaints procedure and a revised Customer Charter, describing the standards of service that customers can expect and what customers should do if they feel these are not being met.
-
Northern Ireland WeatherThis Evening and Tonight:Rain clearing away east by early evening with some clear spells but a few showers likely to affect the North coast and other areas towards dawn, remaining breezy and mild overnight. Minimum temperature 9 °C.
