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10/07/2001
NEW TARGETS ANNOUNCED FOR CONSTRUCTION SERVICE
NORTHERN Ireland Finance Minister Mark Durkan has launched new performance targets for the Construction Service Agency, which are directly aimed at improving the efficiency of the service for all Agency customers.
Construction Service, a DFP agency, provides construction related professional support to the public sector. The performance targets announced by Mr Durkan include the placing of 85 per cent of orders in response to requests for reactive maintenance work within seven days and to place 95 per cent within two weeks; to obtain a 95 per cent satisfaction rate in customer assessments of project work; to ensure that actual costs as a percentage of agreed target costs on project work do not exceed the agreed percentage; and to maintain expenditure within cash limits and to approved budgetary plans.
The Agency's Chief Executive, Billy Walker, welcomed the Minister's announcement of the new performance targets. He said: "The targets are challenging but will provide us with an invaluable means of measuring our increasing efficiency and our overall aim of continually improving our quality of work." (CL)
Construction Service, a DFP agency, provides construction related professional support to the public sector. The performance targets announced by Mr Durkan include the placing of 85 per cent of orders in response to requests for reactive maintenance work within seven days and to place 95 per cent within two weeks; to obtain a 95 per cent satisfaction rate in customer assessments of project work; to ensure that actual costs as a percentage of agreed target costs on project work do not exceed the agreed percentage; and to maintain expenditure within cash limits and to approved budgetary plans.
The Agency's Chief Executive, Billy Walker, welcomed the Minister's announcement of the new performance targets. He said: "The targets are challenging but will provide us with an invaluable means of measuring our increasing efficiency and our overall aim of continually improving our quality of work." (CL)
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