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25/06/2012
Bank 'Needs Another Week' For Backlog Payments
Ulster Bank has apologised to its customers but said it still needs another week to deal with the backlog of transactions caused by an "unprecedented" technical failure.
A software problem on Wednesday meant tens of thousands of accounts were not updated, wages and benefits were not paid in and direct debits did not go out.
Ulster Bank opened over the weekend and extended opening hours at 80 branches across Ireland today (Monday 25) to give customers the chance to access their cash.
Bracnhes at these locations will open until 6pm today.
The bank said that if account-holders visited branches in person with their details and proof of ID, they would be able to get money out.
And extra staff have been brought into the bank's call centres, to handle queries from people who have been affected, for example those who have incurred fees by a direct debit payment not going out in time.
Chris Sullivan of RBS, which owns Ulster Bank, said the systems collapse was "the last thing any bank would want".
He said: "We are really sorry this has occurred. We are taking this really seriously. We are putting all of our efforts into ensuring that nobody is out of pocket in this situation."
The chief executive of the Citizens Advice Bureaux, Derek Alcorn, said his staff and volunteers would be available to negotiate with the bank on behalf of customers who were in financial trouble because of the glitch.
He said: "There will be people who, if they can’t get benefit, will be badly stuck".
(NE/GK)
A software problem on Wednesday meant tens of thousands of accounts were not updated, wages and benefits were not paid in and direct debits did not go out.
Ulster Bank opened over the weekend and extended opening hours at 80 branches across Ireland today (Monday 25) to give customers the chance to access their cash.
Bracnhes at these locations will open until 6pm today.
The bank said that if account-holders visited branches in person with their details and proof of ID, they would be able to get money out.
And extra staff have been brought into the bank's call centres, to handle queries from people who have been affected, for example those who have incurred fees by a direct debit payment not going out in time.
Chris Sullivan of RBS, which owns Ulster Bank, said the systems collapse was "the last thing any bank would want".
He said: "We are really sorry this has occurred. We are taking this really seriously. We are putting all of our efforts into ensuring that nobody is out of pocket in this situation."
The chief executive of the Citizens Advice Bureaux, Derek Alcorn, said his staff and volunteers would be available to negotiate with the bank on behalf of customers who were in financial trouble because of the glitch.
He said: "There will be people who, if they can’t get benefit, will be badly stuck".
(NE/GK)
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31 August 2012
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
21 September 2021
Ulster Bank Offers New £150 Switch And Save Reward
Ulster Bank has announced the launch of its new Ulster Select account, offering a £150 Switch and Save reward for new and existing customers.
Ulster Bank Offers New £150 Switch And Save Reward
Ulster Bank has announced the launch of its new Ulster Select account, offering a £150 Switch and Save reward for new and existing customers.
17 June 2015
Ulster Bank Customers Affected By 'Technical Glitch'
Ulster Bank, RBS and Natwest customers are experiencing problems once again after payments, expected to go into their accounts this morning (Wednesday), have gone "missing" due to technical problems.
Ulster Bank Customers Affected By 'Technical Glitch'
Ulster Bank, RBS and Natwest customers are experiencing problems once again after payments, expected to go into their accounts this morning (Wednesday), have gone "missing" due to technical problems.
21 June 2012
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
15 November 2017
Ulster Bank To Close 11 NI Branches
Ulster Bank has confirmed it plans to close 11 branches next year in Northern Ireland. The bank confirmed it will be seeking 40 voluntary redundancies as a result of the closures. The branches to close are: Ballyclare, Dromore, Moira, Draperstown, Dungiven, Portrush, Killyleagh, Rathfriland, Castlederg, Irvinestown and Stewartstown.
Ulster Bank To Close 11 NI Branches
Ulster Bank has confirmed it plans to close 11 branches next year in Northern Ireland. The bank confirmed it will be seeking 40 voluntary redundancies as a result of the closures. The branches to close are: Ballyclare, Dromore, Moira, Draperstown, Dungiven, Portrush, Killyleagh, Rathfriland, Castlederg, Irvinestown and Stewartstown.
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Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
