Menu
02/05/2014
Invest NI Awarded Customer Service Excellence Standard
Invest Northern Ireland has been awarded the Customer Service Excellence (CSE) standard, a Cabinet Office approved award which recognises an organisation's commitment to customer service.
Alastair Hamilton, Chief Executive of Invest NI, said: "Customer Focus is at the heart of our organisation's values. Receiving this award is a great achievement and reinforces our commitment to providing the best service we can to our customers. I am delighted that this government approved standard demonstrates the seriousness with which we take that commitment.
"The Customer Service Excellence standard supports continuous improvement and we remain committed to identifying and developing opportunities to enhance how we deliver for our customers."
Achieving the CSE standard involves a rigorous and detailed assessment of how an organisation delivers services for customers on five key themes - Customer Insight, Organisational Culture, Information and Access, Delivery, and Timeliness and Quality of Service.
(CD)
Alastair Hamilton, Chief Executive of Invest NI, said: "Customer Focus is at the heart of our organisation's values. Receiving this award is a great achievement and reinforces our commitment to providing the best service we can to our customers. I am delighted that this government approved standard demonstrates the seriousness with which we take that commitment.
"The Customer Service Excellence standard supports continuous improvement and we remain committed to identifying and developing opportunities to enhance how we deliver for our customers."
Achieving the CSE standard involves a rigorous and detailed assessment of how an organisation delivers services for customers on five key themes - Customer Insight, Organisational Culture, Information and Access, Delivery, and Timeliness and Quality of Service.
(CD)
Related Northern Ireland Business News Stories
Click here for the latest headlines.
29 September 2022
GLL Create 75 New Jobs In Belfast
The social enterprise behind Belfast's Better leisure centres has created over 70 jobs in the city through the establishment of a UK wide Customer Service Centre in Belfast.
GLL Create 75 New Jobs In Belfast
The social enterprise behind Belfast's Better leisure centres has created over 70 jobs in the city through the establishment of a UK wide Customer Service Centre in Belfast.
22 May 2017
Dementia-Friendly Masterclass For Retail & Hospitality Sectors
Belfast City Council is to host a free dementia-friendly masterclass for retail and hospitality staff. The 'Recognising The Signs' masterclass is designed to give businesses in the retail and hospitality sector a greater understanding of how to work with customers suffering with dementia.
Dementia-Friendly Masterclass For Retail & Hospitality Sectors
Belfast City Council is to host a free dementia-friendly masterclass for retail and hospitality staff. The 'Recognising The Signs' masterclass is designed to give businesses in the retail and hospitality sector a greater understanding of how to work with customers suffering with dementia.
02 September 2013
Minister Warns Of Dangers Of Privatising The Postal Service
SDLP MP Margaret Ritchie MP has warned of the dangers of privatising the postal service and spoken in favour of retaining post offices in rural areas. Speaking ahead of a debate in the House of Commons today, which she will participate in.
Minister Warns Of Dangers Of Privatising The Postal Service
SDLP MP Margaret Ritchie MP has warned of the dangers of privatising the postal service and spoken in favour of retaining post offices in rural areas. Speaking ahead of a debate in the House of Commons today, which she will participate in.
26 February 2016
BMW Award For JKC Coleraine
Local BMW retailer JKC Coleraine has beaten 150 competitors to be awarded BMW 'New Car Retailer of the Year'. JKC were presented with the award at a ceremony in the 02 Intercontinental Hotel in London.
BMW Award For JKC Coleraine
Local BMW retailer JKC Coleraine has beaten 150 competitors to be awarded BMW 'New Car Retailer of the Year'. JKC were presented with the award at a ceremony in the 02 Intercontinental Hotel in London.
08 November 2005
Pinnacle Computing scoops top Sage Award
Pinnacle Computing recently became the first Northern Ireland business to be awarded Sage’s prestigious ‘Circle of Excellence’ customer service award.
Pinnacle Computing scoops top Sage Award
Pinnacle Computing recently became the first Northern Ireland business to be awarded Sage’s prestigious ‘Circle of Excellence’ customer service award.
-
Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
