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12/08/2003
Abbey National to create 149 new jobs
Abbey National is set to spend around £5.5 million in a new call centre at its Mays Meadow site in Belfast.
The investment, which will create 149 new jobs over the next two years, will make Belfast the main centre for dealing with customer enquiries.
The two-phase project will create a Customer Relationship Management (CRM) operation, which aims to strengthen relationships with the bank’s customers and, in particular, many customers with whom Abbey National has had limited contact recently.
Welcoming the investment Enterprise Minister, Ian Pearson said: “This significant investment will create a centre of Customer Relationship Management expertise in Belfast.
“It also offers the opportunity to build capability in this sector and strengthens Belfast’s position as a premier location for financial service companies.
“Abbey National has a very successful track record in its existing call centre and software operations in Belfast and this new operation reflects the company’s confidence in the quality of locally available staff.”
Abbey National’s Customer Sales Director, Mark Pain, added: “Abbey National’s new strategy, announced a few months ago, is to have a single-minded focus on UK personal financial services.
“This new Customer Outreach Centre is part of the root and branch change underway within Abbey National. We’re confident it will help us get closer to our customers and help build the foundations for the successful delivery of our new strategy – particularly getting the right people in the right place to serve customers better.”
Invest NI has offered selective financial assistance of £768,000 towards the Customer Outreach Centre.
(MB)
The investment, which will create 149 new jobs over the next two years, will make Belfast the main centre for dealing with customer enquiries.
The two-phase project will create a Customer Relationship Management (CRM) operation, which aims to strengthen relationships with the bank’s customers and, in particular, many customers with whom Abbey National has had limited contact recently.
Welcoming the investment Enterprise Minister, Ian Pearson said: “This significant investment will create a centre of Customer Relationship Management expertise in Belfast.
“It also offers the opportunity to build capability in this sector and strengthens Belfast’s position as a premier location for financial service companies.
“Abbey National has a very successful track record in its existing call centre and software operations in Belfast and this new operation reflects the company’s confidence in the quality of locally available staff.”
Abbey National’s Customer Sales Director, Mark Pain, added: “Abbey National’s new strategy, announced a few months ago, is to have a single-minded focus on UK personal financial services.
“This new Customer Outreach Centre is part of the root and branch change underway within Abbey National. We’re confident it will help us get closer to our customers and help build the foundations for the successful delivery of our new strategy – particularly getting the right people in the right place to serve customers better.”
Invest NI has offered selective financial assistance of £768,000 towards the Customer Outreach Centre.
(MB)
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