Menu
05/09/2003
Conduit to axe 250 temporary jobs in UK
Dublin-based call centre company Conduit is to axe 250 temporary staff drafted in to operate its UK directory service following the ending of the BT monopoly.
Most of the jobs are to go at the company’s centres in Cardiff, Wales and Welwyn in Hertfordshire, which will each lose 110 staff. Another 30 are to go from the centre in Gloucester.
A spokesperson for Conduit confirmed that the cuts were being made in additional staff who had been taken on with the full understanding that it was on a temporary basis.
The company also operates call centres in Dublin, Swansea, Biel and Vienna and provides services to clients in the UK, Ireland, Switzerland, Spain and Austria.
In 2002, Conduit handled over 100 million directory enquiry calls, and had expected to double that figure following deregulation of the enquiry directory market the UK and Spain.
However, since the BT monopoly of the public service ended some 20 companies have begun competing for a share of the UK’s deregulated directory enquiry call services.
Conduit, which said it had been a strategic decision to put in place over-capacity also blamed the cuts on difficulties in accurately predicting the level of calls that would be made to its 11 88 88 service when the old 192 service ceased.
The UK directory enquiry market is estimated to be worth up to £300 million-a-year.
(SP)
Most of the jobs are to go at the company’s centres in Cardiff, Wales and Welwyn in Hertfordshire, which will each lose 110 staff. Another 30 are to go from the centre in Gloucester.
A spokesperson for Conduit confirmed that the cuts were being made in additional staff who had been taken on with the full understanding that it was on a temporary basis.
The company also operates call centres in Dublin, Swansea, Biel and Vienna and provides services to clients in the UK, Ireland, Switzerland, Spain and Austria.
In 2002, Conduit handled over 100 million directory enquiry calls, and had expected to double that figure following deregulation of the enquiry directory market the UK and Spain.
However, since the BT monopoly of the public service ended some 20 companies have begun competing for a share of the UK’s deregulated directory enquiry call services.
Conduit, which said it had been a strategic decision to put in place over-capacity also blamed the cuts on difficulties in accurately predicting the level of calls that would be made to its 11 88 88 service when the old 192 service ceased.
The UK directory enquiry market is estimated to be worth up to £300 million-a-year.
(SP)
Related Northern Ireland Business News Stories
Click here for the latest headlines.
02 September 2013
Minister Warns Of Dangers Of Privatising The Postal Service
SDLP MP Margaret Ritchie MP has warned of the dangers of privatising the postal service and spoken in favour of retaining post offices in rural areas. Speaking ahead of a debate in the House of Commons today, which she will participate in.
Minister Warns Of Dangers Of Privatising The Postal Service
SDLP MP Margaret Ritchie MP has warned of the dangers of privatising the postal service and spoken in favour of retaining post offices in rural areas. Speaking ahead of a debate in the House of Commons today, which she will participate in.
12 January 2004
Unions seize on 'inferior' offshore call centres report
A report commissioned to research Indian call centre services, and which is due to be published tomorrow, has shown that Indian call centre workers fail to answer queries properly, according to financial services union Amicus.
Unions seize on 'inferior' offshore call centres report
A report commissioned to research Indian call centre services, and which is due to be published tomorrow, has shown that Indian call centre workers fail to answer queries properly, according to financial services union Amicus.
29 September 2022
GLL Create 75 New Jobs In Belfast
The social enterprise behind Belfast's Better leisure centres has created over 70 jobs in the city through the establishment of a UK wide Customer Service Centre in Belfast.
GLL Create 75 New Jobs In Belfast
The social enterprise behind Belfast's Better leisure centres has created over 70 jobs in the city through the establishment of a UK wide Customer Service Centre in Belfast.
18 July 2001
LAUNCH OF BELFAST FERRY SERVICE DELAYED
THE launch date for a new catamaran-ferry service around Belfast Lough scheduled to be up and running this summer has been pushed back to late September. The two state-of-the-art high-speed catamarans specially designed for the ferry service have been completed in Queensland but are unable to begin their voyage to Belfast.
LAUNCH OF BELFAST FERRY SERVICE DELAYED
THE launch date for a new catamaran-ferry service around Belfast Lough scheduled to be up and running this summer has been pushed back to late September. The two state-of-the-art high-speed catamarans specially designed for the ferry service have been completed in Queensland but are unable to begin their voyage to Belfast.
05 December 2003
Minister announces study into call centre jobs 'offshoring'
Trade and Industry Secretary Patricia Hewitt has launched a sector study into the global challenges and "myths" facing the UK call centre industry.
Minister announces study into call centre jobs 'offshoring'
Trade and Industry Secretary Patricia Hewitt has launched a sector study into the global challenges and "myths" facing the UK call centre industry.
-
Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
