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28/06/2017
FSU Hits Out Over Ulster Bank Proposals
The Financial Services Union (FSU) has described Ulster Bank's plans to close its debt management service in Belfast as a "bad proposal".
The bank is proposing to move over 50 roles to Birmingham and Rotherham and a reorganisation in its call centre operations may also see another three positions lost.
Senior Industrial Relations Official with the FSU, Gareth Murphy, called for the proposal to be put "on hold".
He said: "This appears to be solely a cost cutting measure. However, Ulster Bank in Northern Ireland made a pre-tax profit of £58m last year. Staff are contributing hugely to the improved fortunes of the Bank – they do not deserve this type of treatment.
"This move will also concern Ulster Bank customers. Debt management is incredibly sensitive and important work. It involves establishing a relationship with a customer and working with them at a time of financial difficulty when, for instance, their home may be at risk. Having local, experienced staff is vital during such a process. f the Bank succeeds in moving this work to call centres in Birmingham and Rotherham it will be a bad day for Ulster Bank customers.
"Our Union has challenged the Bank to explain how this proposal adheres to the standards it has set for itself, its staff and its customers."
(CD)
The bank is proposing to move over 50 roles to Birmingham and Rotherham and a reorganisation in its call centre operations may also see another three positions lost.
Senior Industrial Relations Official with the FSU, Gareth Murphy, called for the proposal to be put "on hold".
He said: "This appears to be solely a cost cutting measure. However, Ulster Bank in Northern Ireland made a pre-tax profit of £58m last year. Staff are contributing hugely to the improved fortunes of the Bank – they do not deserve this type of treatment.
"This move will also concern Ulster Bank customers. Debt management is incredibly sensitive and important work. It involves establishing a relationship with a customer and working with them at a time of financial difficulty when, for instance, their home may be at risk. Having local, experienced staff is vital during such a process. f the Bank succeeds in moving this work to call centres in Birmingham and Rotherham it will be a bad day for Ulster Bank customers.
"Our Union has challenged the Bank to explain how this proposal adheres to the standards it has set for itself, its staff and its customers."
(CD)
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