Menu
10/01/2024
Public Urged To Use Online Crime Reporting Service
The PSNI has urged the public to continue to use its online reporting service, which allows an incident or crime to be reported at anytime, anywhere, straightaway and without delay.
Almost 27,204 reports were made online to the Police Service from 1st January 2023 to 1st January 2024 , while close to 499,642 '101' calls were made during the same time.
Highlighting the benefits of the online service, Assistant Chief Constable Ryan Henderson said: "So many of us use technology to do our daily business. Everyone wants to be able to do what they need to do at a time that suits them, and is quick and easy. We want to make sure people can contact us when they need us, and that we are here to help and respond to them as soon as possible, no matter where they are. Online reporting means there's no waiting in a '101' queue and people get an incident reference number straightaway. It's a simple, quick and easy process, and we're hoping for more people, online reporting will be the option they use rather than dial 101."
When making a report online via the Police Service of Northern Ireland website using a mobile phone, tablet, laptop or computer, a person is taken through a series of steps. Initially, they're asked to determine if it's an emergency.
"We don't want people to report emergencies online. They should call '999' in the normal way, and police officers will respond," said ACC Henderson.
"You will be guided through a step-by-step prompt for the type of incident you wish to report. For example, you can report a damage-only road traffic collision online and get an incident reference number immediately."
Online reports are considered in live time, in the exact same way as a '101' call. Each report is triaged by a professionally trained call handler from a Contact Management Centre (CMC), just as 101 calls are. There is no waiting in a '101' queue, and people can make a report at a time that suits them, all in a matter of minutes. The reports are received by CMC staff as soon as possible allowing them to decide the appropriate response in the same way as they would with 101 calls. The reporting person is updated with details including their incident number, and advised if police are attending, or if the report can be dealt with and resolved by phone, and any relevant support information or advice. If police are attending, the person will be given information including details of the attending officer, and any other key information such as crime prevention advice or victim support.
From 1st January 2023 to 1st January 2024, 499,642 '101' calls were made to the Police Service.
"Online reporting is available 24 hours a day, seven days a week and enables a person to report a crime straightaway without any delays. It's quick and easy and reports will be dealt with in live time so we can respond as quickly as possible. Our '101' service is still available and the service is not affected. Reporting online will help us to make sure we can prioritise those who need to speak to us via 101," added ACC Henderson.
You can make a report online at www.psni.police.uk/report which is accessible 24 hours a day, seven days a week.
You can continue to call police to report a non-emergency incident via 101, always dial 999 in an emergency.
Almost 27,204 reports were made online to the Police Service from 1st January 2023 to 1st January 2024 , while close to 499,642 '101' calls were made during the same time.
Highlighting the benefits of the online service, Assistant Chief Constable Ryan Henderson said: "So many of us use technology to do our daily business. Everyone wants to be able to do what they need to do at a time that suits them, and is quick and easy. We want to make sure people can contact us when they need us, and that we are here to help and respond to them as soon as possible, no matter where they are. Online reporting means there's no waiting in a '101' queue and people get an incident reference number straightaway. It's a simple, quick and easy process, and we're hoping for more people, online reporting will be the option they use rather than dial 101."
When making a report online via the Police Service of Northern Ireland website using a mobile phone, tablet, laptop or computer, a person is taken through a series of steps. Initially, they're asked to determine if it's an emergency.
"We don't want people to report emergencies online. They should call '999' in the normal way, and police officers will respond," said ACC Henderson.
"You will be guided through a step-by-step prompt for the type of incident you wish to report. For example, you can report a damage-only road traffic collision online and get an incident reference number immediately."
Online reports are considered in live time, in the exact same way as a '101' call. Each report is triaged by a professionally trained call handler from a Contact Management Centre (CMC), just as 101 calls are. There is no waiting in a '101' queue, and people can make a report at a time that suits them, all in a matter of minutes. The reports are received by CMC staff as soon as possible allowing them to decide the appropriate response in the same way as they would with 101 calls. The reporting person is updated with details including their incident number, and advised if police are attending, or if the report can be dealt with and resolved by phone, and any relevant support information or advice. If police are attending, the person will be given information including details of the attending officer, and any other key information such as crime prevention advice or victim support.
From 1st January 2023 to 1st January 2024, 499,642 '101' calls were made to the Police Service.
"Online reporting is available 24 hours a day, seven days a week and enables a person to report a crime straightaway without any delays. It's quick and easy and reports will be dealt with in live time so we can respond as quickly as possible. Our '101' service is still available and the service is not affected. Reporting online will help us to make sure we can prioritise those who need to speak to us via 101," added ACC Henderson.
You can make a report online at www.psni.police.uk/report which is accessible 24 hours a day, seven days a week.
You can continue to call police to report a non-emergency incident via 101, always dial 999 in an emergency.
Related Northern Ireland News Stories
Click here for the latest headlines.
13 July 2021
Teenager Suffers Burns At Eleventh Night Bonfire
A teenage boy has been hospitalised after suffering burns at an Eleventh Night bonfire in north Belfast. The incident took place in the early hours of Monday morning, 12 July, at around 12.30am in the Silverstream Crescent Area. He sustained burns to his face and body and remains in hospital at this time.
Teenager Suffers Burns At Eleventh Night Bonfire
A teenage boy has been hospitalised after suffering burns at an Eleventh Night bonfire in north Belfast. The incident took place in the early hours of Monday morning, 12 July, at around 12.30am in the Silverstream Crescent Area. He sustained burns to his face and body and remains in hospital at this time.
30 July 2021
Man In His 80s Robbed In Tyrone Car Collision
An elderly man has been left badly shaken after being assaulted and robbed during a car collision incident in Tyrone. The incident happened at the Rehaghy Road area of Aughnacloy yesterday, Thursday 29 July, between 5.15pm and 5.30pm. A grey Peugeot was involved in a road traffic collision with a blue VW Golf in the area.
Man In His 80s Robbed In Tyrone Car Collision
An elderly man has been left badly shaken after being assaulted and robbed during a car collision incident in Tyrone. The incident happened at the Rehaghy Road area of Aughnacloy yesterday, Thursday 29 July, between 5.15pm and 5.30pm. A grey Peugeot was involved in a road traffic collision with a blue VW Golf in the area.
29 November 2023
Operation Begrain: Appeal For Former Patients To Contact Police
The PSNI have issued an appeal to former patients, or their next of kin and representatives, of former Consultant Neurologist Michael Watt to make contact with Operation Begrain detectives. Operation Begrain was launched by the PSNI's Major Investigation Team on Tuesday, 28 November, to investigate the clinical practices of Michael Watt.
Operation Begrain: Appeal For Former Patients To Contact Police
The PSNI have issued an appeal to former patients, or their next of kin and representatives, of former Consultant Neurologist Michael Watt to make contact with Operation Begrain detectives. Operation Begrain was launched by the PSNI's Major Investigation Team on Tuesday, 28 November, to investigate the clinical practices of Michael Watt.
11 June 2024
New Victim-Focused Domestic Abuse Online Reporting Platform Unveiled
New victim-focused Domestic Abuse and Fraud reporting options have been added to the PSNI's online reporting platform, complementing the existing pathways for crime, anti-social behaviour and road traffic collisions.
New Victim-Focused Domestic Abuse Online Reporting Platform Unveiled
New victim-focused Domestic Abuse and Fraud reporting options have been added to the PSNI's online reporting platform, complementing the existing pathways for crime, anti-social behaviour and road traffic collisions.
19 July 2023
DAERA Launches New Online Reporting Platform
The Department of Agriculture, Environment and Rural Affairs (DAERA) has announced a new online platform to report the death of wild birds, as part of an effort to address avian influenza.
DAERA Launches New Online Reporting Platform
The Department of Agriculture, Environment and Rural Affairs (DAERA) has announced a new online platform to report the death of wild birds, as part of an effort to address avian influenza.
-
Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
