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11/11/2005
Cookstown firm makes savings thanks to Invest NI
A Cookstown firm has saved over £100,000 thanks to a unique business improvement programme by Invest NI.
CDE Ireland is anticipating saving almost £100,000 a year through improved processes, and boosting annual sales by £100,000 through better customer aftercare and a quality commitment.
It follows advice from Invest NI’s Process Excellence team which helped the firm to improve processes and embrace continuous improvement in order to increase profits and create additional capacity. The Process Excellence team helped CDE to adopt Quality Management System principles which help firms to ensure that high-quality, reliable products and services are consistently available to a customer on time.
Tony Convery, CDE’s Managing Director, said: “We knew that there were areas of the business, such as production, project delivery, quality excellence and aftercare that we could improve on, so with Invest NI support we implemented controls and procedures that would improve operational efficiency to support the company’s growth objectives."
The company also examined how it recorded and dealt with customer concerns, revising the system and designating a member of staff as a champion to ensure customer complaints were acted on. As a result CDE anticipates that it will increase sales by one per cent of annual revenue.
(MB/SP)
CDE Ireland is anticipating saving almost £100,000 a year through improved processes, and boosting annual sales by £100,000 through better customer aftercare and a quality commitment.
It follows advice from Invest NI’s Process Excellence team which helped the firm to improve processes and embrace continuous improvement in order to increase profits and create additional capacity. The Process Excellence team helped CDE to adopt Quality Management System principles which help firms to ensure that high-quality, reliable products and services are consistently available to a customer on time.
Tony Convery, CDE’s Managing Director, said: “We knew that there were areas of the business, such as production, project delivery, quality excellence and aftercare that we could improve on, so with Invest NI support we implemented controls and procedures that would improve operational efficiency to support the company’s growth objectives."
The company also examined how it recorded and dealt with customer concerns, revising the system and designating a member of staff as a champion to ensure customer complaints were acted on. As a result CDE anticipates that it will increase sales by one per cent of annual revenue.
(MB/SP)
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