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30/07/2013
New Measures Announced To Tackle Marketing Calls
Culture Secretary Maria Miller has announced a number of measure to tackle nuisance and unwanted marketing calls.
As part of the plan regulators will be give new powers to take action against companies, including cold callers being unable to conceal their number. It is hoped to make reporting these type of calls easier.
A licensing system for call centres is also to be considered in the future.
According to research from Ofcom, some 82% of people receive unwanted calls, averaging two such calls a week.
A government report, called Connectivity, Content and Consumers: Britain's digital platform for growth, says the calls "can be live marketing calls, silent calls, abandoned calls and recorded marketing message calls".
Adding: "More often than not it is perceived as a nuisance, but it can also cause anxiety, inconvenience and distress."
(MH/CD)
As part of the plan regulators will be give new powers to take action against companies, including cold callers being unable to conceal their number. It is hoped to make reporting these type of calls easier.
A licensing system for call centres is also to be considered in the future.
According to research from Ofcom, some 82% of people receive unwanted calls, averaging two such calls a week.
A government report, called Connectivity, Content and Consumers: Britain's digital platform for growth, says the calls "can be live marketing calls, silent calls, abandoned calls and recorded marketing message calls".
Adding: "More often than not it is perceived as a nuisance, but it can also cause anxiety, inconvenience and distress."
(MH/CD)
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The BBC has been fined £150,000 by Ofcom over prank phone calls made by Russell Brand (pictured) and Jonathan Ross to actor Andrew Sachs. The sum related to the two episodes of the Russell Brand show broadcast on BBC Radio 2 on the 18 and 25 October 2008. In its report, the media regulator found the broadcasts had breached it's Broadcasting Code.
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Kitchen Design Firm Fined Over Marketing Cold-Calls
A kitchen design company in Scotland has become the first in the UK to be fined over marketing calls. DM Design, based in Cumbernauld, have been fined £90,000 after the Information Commissioner's Office (ICO) and the Telephone Preference Service received over 2,000 complaints.
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