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22/08/2014
EDF Energy Fined £3m Over Handling Of Complaints
Energy regulator, Ofgem, has fined EDF Energy £3m following the conclusion of an investigation into how the company dealt with customer complaints.
Complaints made to the company rose by 30% in 2011 following the introduction of a new IT system. Ofgem's investigation found that the company was not able to properly receive, record and process customer grievances.
The company was issued to pay the fine "to benefit vulnerable customers".
EDF is the latest of the so-called 'big six' energy companies to be ordered to make such a payment in the last two years.
(MH/JP)
Complaints made to the company rose by 30% in 2011 following the introduction of a new IT system. Ofgem's investigation found that the company was not able to properly receive, record and process customer grievances.
The company was issued to pay the fine "to benefit vulnerable customers".
EDF is the latest of the so-called 'big six' energy companies to be ordered to make such a payment in the last two years.
(MH/JP)
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EDF Energy Fined £2m For 'Poor' Customer Service
A £2 million fine has been imposed by energy regulator Ofgem on EDF Energy Networks for poor customer service. Following a three-year investigation into connection times it was found the company's customer services standards were "poor", and they failed to offer connections quickly enough to homes.
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EDF Energy Confirm Deal For Sea Bed Electricity
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EDF Energy Confirm Deal For Sea Bed Electricity
EDF Energy is to buy electricity generated by the DeltaStream underwater turbine off the Pembrokeshire coast. Tidal Energy Ltd, the Cardiff-based company that owns the underwater turbine on the Ramsey Sound sea bed, has confirmed that it has finalised a 12-month deal with the UK energy firm.
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