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03/11/2006
Connection mystery blights BT Broadband service
BT is continuing to attempt to deal with a serious and widespread connection problem with its broadband internet service.
First signs of a problem apparently developed on Wednesday evening when users found their connections failing and no possibility of reconnecting despite repeated attempts.
On its 0800 1690199 service status line a recorded message says that the broadband service is experiencing “ongoing connection problems” and has apologised to users for “any inconvenience”.
A customer service announcement says: “We are currently investigating a problem with broadband access and you may be experiencing problems connecting to the service.”
Customers are requested to “power cycle” [switch on and off] their router and again attempt to re-connect.
“Please bear with us as we endeavour to resolve this problem as quickly as possible," the announcement concludes.
(SP/KMcA)
First signs of a problem apparently developed on Wednesday evening when users found their connections failing and no possibility of reconnecting despite repeated attempts.
On its 0800 1690199 service status line a recorded message says that the broadband service is experiencing “ongoing connection problems” and has apologised to users for “any inconvenience”.
A customer service announcement says: “We are currently investigating a problem with broadband access and you may be experiencing problems connecting to the service.”
Customers are requested to “power cycle” [switch on and off] their router and again attempt to re-connect.
“Please bear with us as we endeavour to resolve this problem as quickly as possible," the announcement concludes.
(SP/KMcA)
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Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
