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07/04/2008
HSBC Loses Customers' Details Disc
The HSBC bank has admitted that a computer disc, containing details of 370,000 customers, has been lost.
The disc contains customers' names, dates of birth and levels of life assurance cover.
It is understood that the disc went missing four weeks ago after it was sent via courier from the bank's Southampton offices.
HSBC confirmed that it has informed the Financial Services Authority about the loss.
The bank has stressed that the disc does not contain customers' addresses or bank account details and that the potential for the details to be used to commit fraud were "limited".
The announcement is the latest in a series of incidents where organisations have lost discs containing customers' details.
Both the Nationwide building society and the Norwich Union insurance company were fined for failing to look after their customers' details properly.
Other cases included the Skipton building society losing details of 14,000 customers; the theft of a laptop, containing details of 600,000 people, from a car belonging to a Royal Navy officer; and the admission by nine NHS Trusts in England that they had lost patient records covering hundreds of thousands of people.
However, the most notable case was the loss of discs from HM Revenue & Customs containing the details of 25 million recipients of child benefits. Information included on the discs included names, addresses, dates of birth, child benefit numbers, National Insurance numbers and bank account details.
(KMcA/JM)
The disc contains customers' names, dates of birth and levels of life assurance cover.
It is understood that the disc went missing four weeks ago after it was sent via courier from the bank's Southampton offices.
HSBC confirmed that it has informed the Financial Services Authority about the loss.
The bank has stressed that the disc does not contain customers' addresses or bank account details and that the potential for the details to be used to commit fraud were "limited".
The announcement is the latest in a series of incidents where organisations have lost discs containing customers' details.
Both the Nationwide building society and the Norwich Union insurance company were fined for failing to look after their customers' details properly.
Other cases included the Skipton building society losing details of 14,000 customers; the theft of a laptop, containing details of 600,000 people, from a car belonging to a Royal Navy officer; and the admission by nine NHS Trusts in England that they had lost patient records covering hundreds of thousands of people.
However, the most notable case was the loss of discs from HM Revenue & Customs containing the details of 25 million recipients of child benefits. Information included on the discs included names, addresses, dates of birth, child benefit numbers, National Insurance numbers and bank account details.
(KMcA/JM)
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