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28/09/2009
Call Goes Out To Save Derry Jobs
There are hopes today that a potential new customer will be found for a beleaguered Londonderry call centre.
Just last Friday it emerged that more than 400 jobs could go at the Stream International call centre in the city within two months, if new work isn't found.
SDLP Foyle representative, Mark Durkan, said that the company had already confirmed 250 workers are to be made redundant, Invest NI has been told that it could be as many as 450 jobs.
But there may be something at the end of the line as Mr Durkan has today said that Stream's boss is in America to persuade the parent company to provide more work.
Mr Durkan said he hoped the confusion surrounding the number of jobs under threat would not damage the company's reputation with potential customers.
"We want to make sure we are not saying anything that affects the credibility of the company, and the confidence that any new would-be customer would have," he said.
Meanwhile, workers' representatives from Stream are due to meet Employment and Learning Minister Sir Reg Empey later.
The Executive has already paid £1.2m to the US-owned company, which currently employs about 550 people at Springtown.
The established call centre provides customer service and technical support for computer hardware products and past customers have included Dell, BT, JVC and Vodafone.
The company was previously the 'European Call Centre of the Year', an accolade awarded two years running, but is now being hit by the economic downturn.
See: Stream wins European Call Centre of the Year accolade
(BMcC/KMcA)
Just last Friday it emerged that more than 400 jobs could go at the Stream International call centre in the city within two months, if new work isn't found.
SDLP Foyle representative, Mark Durkan, said that the company had already confirmed 250 workers are to be made redundant, Invest NI has been told that it could be as many as 450 jobs.
But there may be something at the end of the line as Mr Durkan has today said that Stream's boss is in America to persuade the parent company to provide more work.
Mr Durkan said he hoped the confusion surrounding the number of jobs under threat would not damage the company's reputation with potential customers.
"We want to make sure we are not saying anything that affects the credibility of the company, and the confidence that any new would-be customer would have," he said.
Meanwhile, workers' representatives from Stream are due to meet Employment and Learning Minister Sir Reg Empey later.
The Executive has already paid £1.2m to the US-owned company, which currently employs about 550 people at Springtown.
The established call centre provides customer service and technical support for computer hardware products and past customers have included Dell, BT, JVC and Vodafone.
The company was previously the 'European Call Centre of the Year', an accolade awarded two years running, but is now being hit by the economic downturn.
See: Stream wins European Call Centre of the Year accolade
(BMcC/KMcA)
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07 November 2003
Bangor based call centre to create 100 new jobs
Around 100 new jobs are to be created at a Co Down call centre. The MM Group announced on Thursday evening that the full time, permanent jobs would be created at its premises in Bangor.
Bangor based call centre to create 100 new jobs
Around 100 new jobs are to be created at a Co Down call centre. The MM Group announced on Thursday evening that the full time, permanent jobs would be created at its premises in Bangor.
02 October 2002
Stream wins European Call Centre of the Year accolade
Stream International’s UK contact centre in Londonderry has been awarded the prestigious main award of the event ‘European Call Centre of the Year’ for the second year running. The company were presented with the award at the recent Call Centre Expo UK event.
Stream wins European Call Centre of the Year accolade
Stream International’s UK contact centre in Londonderry has been awarded the prestigious main award of the event ‘European Call Centre of the Year’ for the second year running. The company were presented with the award at the recent Call Centre Expo UK event.
17 August 2001
BT scrap jobs plan for Derry Call Centre
Plans by BT to create 400 jobs in Londonderry have been abandoned, after the company announced it was scaling back on proposals for a major call centre in the city. The Queen's Quay call centre project which currently employs a total 250 people was expected to create up to 650 jobs.
BT scrap jobs plan for Derry Call Centre
Plans by BT to create 400 jobs in Londonderry have been abandoned, after the company announced it was scaling back on proposals for a major call centre in the city. The Queen's Quay call centre project which currently employs a total 250 people was expected to create up to 650 jobs.
10 March 2003
Stream appoint General Manager for UK and Ireland
Stream International has announced that Sean Canning has been promoted to General Manager at the company’s Londonderry facility. Canning joined Stream in January 2000 as a service delivery manager, responsible for the contact centre operations of a major client account. Canning replaces Kevin Houston who has joined HCL Technologies.
Stream appoint General Manager for UK and Ireland
Stream International has announced that Sean Canning has been promoted to General Manager at the company’s Londonderry facility. Canning joined Stream in January 2000 as a service delivery manager, responsible for the contact centre operations of a major client account. Canning replaces Kevin Houston who has joined HCL Technologies.
20 May 2003
Nortel Networks sponsors Call Centre Expo 2003 Conference
Nortel Networks is to sponsor the conference to be held at Call Centre Expo 2003, 16-17 September 2003 at the Birmingham NEC, UK.
Nortel Networks sponsors Call Centre Expo 2003 Conference
Nortel Networks is to sponsor the conference to be held at Call Centre Expo 2003, 16-17 September 2003 at the Birmingham NEC, UK.
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