Menu
17/08/2001
BT scrap jobs plan for Derry Call Centre
Plans by BT to create 400 jobs in Londonderry have been abandoned, after the company announced it was scaling back on proposals for a major call centre in the city.
The Queen's Quay call centre project which currently employs a total 250 people was expected to create up to 650 jobs. The company said that it had already completed phase one and two of the project, but the third phase would now not go ahead.
On Friday, a spokesperson for BT said the decision had been taken because of economic downturn in the telecoms and IT sector around the world.
BT made plans for the next phase of the internal call centre operation in Derry public in October 1999.
In a statement on Friday August 17, Chief Executive Hanif Lalani said that global conditions had changed dramatically over the past 18 months.
He said that telecoms, software and information technology were facing a global slowdown and no company had remained immune to its effects.
Mr Lalani said that BT was deeply committed to the city of Derry and to Northern Ireland and said that the decision was “disappointing”.
He said that BT would work closely with all city and government agencies to attract call centre and other development to the area. (AMcE)
The Queen's Quay call centre project which currently employs a total 250 people was expected to create up to 650 jobs. The company said that it had already completed phase one and two of the project, but the third phase would now not go ahead.
On Friday, a spokesperson for BT said the decision had been taken because of economic downturn in the telecoms and IT sector around the world.
BT made plans for the next phase of the internal call centre operation in Derry public in October 1999.
In a statement on Friday August 17, Chief Executive Hanif Lalani said that global conditions had changed dramatically over the past 18 months.
He said that telecoms, software and information technology were facing a global slowdown and no company had remained immune to its effects.
Mr Lalani said that BT was deeply committed to the city of Derry and to Northern Ireland and said that the decision was “disappointing”.
He said that BT would work closely with all city and government agencies to attract call centre and other development to the area. (AMcE)
Related Northern Ireland Business News Stories
Click here for the latest headlines.
28 September 2009
Call Goes Out To Save Derry Jobs
There are hopes today that a potential new customer will be found for a beleaguered Londonderry call centre. Just last Friday it emerged that more than 400 jobs could go at the Stream International call centre in the city within two months, if new work isn't found.
Call Goes Out To Save Derry Jobs
There are hopes today that a potential new customer will be found for a beleaguered Londonderry call centre. Just last Friday it emerged that more than 400 jobs could go at the Stream International call centre in the city within two months, if new work isn't found.
20 May 2003
Nortel Networks sponsors Call Centre Expo 2003 Conference
Nortel Networks is to sponsor the conference to be held at Call Centre Expo 2003, 16-17 September 2003 at the Birmingham NEC, UK.
Nortel Networks sponsors Call Centre Expo 2003 Conference
Nortel Networks is to sponsor the conference to be held at Call Centre Expo 2003, 16-17 September 2003 at the Birmingham NEC, UK.
12 January 2004
Unions seize on 'inferior' offshore call centres report
A report commissioned to research Indian call centre services, and which is due to be published tomorrow, has shown that Indian call centre workers fail to answer queries properly, according to financial services union Amicus.
Unions seize on 'inferior' offshore call centres report
A report commissioned to research Indian call centre services, and which is due to be published tomorrow, has shown that Indian call centre workers fail to answer queries properly, according to financial services union Amicus.
20 August 2002
BoI shortlisted for Call Centre of The Year Award
The Bank of Ireland's Banking 365 service has made it through to the finals of the European Call Centre of the Year Awards. The annual European Call Centre of the Year Awards, organised by Call Centre Focus magazine, are designed to recognise the achievements of call and contact centres throughout Europe.
BoI shortlisted for Call Centre of The Year Award
The Bank of Ireland's Banking 365 service has made it through to the finals of the European Call Centre of the Year Awards. The annual European Call Centre of the Year Awards, organised by Call Centre Focus magazine, are designed to recognise the achievements of call and contact centres throughout Europe.
25 July 2001
Safety Council course calls time on call centre practices
The British Safety Council, one of the world’s leading independent health, safety and environmental organisations, is set to introduce new training in a bid to make Northern Ireland’s call centres safer.
Safety Council course calls time on call centre practices
The British Safety Council, one of the world’s leading independent health, safety and environmental organisations, is set to introduce new training in a bid to make Northern Ireland’s call centres safer.
-
Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
