Menu
25/07/2001
Global e-mail company secures GEM of a contract
Global e-mail company, GEM has announced an alliance with online retailer Amazon.com to enhance its worldwide customer service network.
The three-year contract, which begins in September and is subject to GEM shareholder approval, aims to complement Amazon’s existing customer service network, which includes seven customer service centre’s, incorporating both internal and co-sourced facilities.
Diego Piacentini, senior vice president of international for Amazon.com, said: “With five international Web sites and customers in more than 200 countries, Amazon.com must maintain a year-round, 24-hour, 7-days-a-week customer service network.
“Working with a co-sourcer of GEM’s expertise and professionalism allows us to seamlessly handle incredible volume surges, especially around the holidays, and provides strong multilingual capabilities year-round.”
Owen Lamont, GEM chairman and chief executive officer, added: “GEM and Amazon.com share a passion for serving the customer, and we are thrilled that we are able to help Amazon.com continue its mission of being the most customer-centric company in the world.
“Amazon.com’s selection proves that GEM and Northern Ireland are succeeding at providing best-of-class customer service support for the Internet and high-technology industries.”
GEM is a privately held company established in Belfast that provides a range of customer service and marketing solutions, specializing in e-mail response management, to clients in the U.S. and Europe.
(MB)
The three-year contract, which begins in September and is subject to GEM shareholder approval, aims to complement Amazon’s existing customer service network, which includes seven customer service centre’s, incorporating both internal and co-sourced facilities.
Diego Piacentini, senior vice president of international for Amazon.com, said: “With five international Web sites and customers in more than 200 countries, Amazon.com must maintain a year-round, 24-hour, 7-days-a-week customer service network.
“Working with a co-sourcer of GEM’s expertise and professionalism allows us to seamlessly handle incredible volume surges, especially around the holidays, and provides strong multilingual capabilities year-round.”
Owen Lamont, GEM chairman and chief executive officer, added: “GEM and Amazon.com share a passion for serving the customer, and we are thrilled that we are able to help Amazon.com continue its mission of being the most customer-centric company in the world.
“Amazon.com’s selection proves that GEM and Northern Ireland are succeeding at providing best-of-class customer service support for the Internet and high-technology industries.”
GEM is a privately held company established in Belfast that provides a range of customer service and marketing solutions, specializing in e-mail response management, to clients in the U.S. and Europe.
(MB)
Related Northern Ireland Business News Stories
Click here for the latest headlines.
29 September 2022
GLL Create 75 New Jobs In Belfast
The social enterprise behind Belfast's Better leisure centres has created over 70 jobs in the city through the establishment of a UK wide Customer Service Centre in Belfast.
GLL Create 75 New Jobs In Belfast
The social enterprise behind Belfast's Better leisure centres has created over 70 jobs in the city through the establishment of a UK wide Customer Service Centre in Belfast.
30 October 2001
London business award for gem
Belfast company gem, a leading provider of customer relationship management services, has won a highly prestigious business award. The award - an Electronic Business Transformation (eBTA) ‘Oscar’ sponsored jointly by the Institute of Directors (IoD) in London - was given to gem in the Most Impressive Newcomer category.
London business award for gem
Belfast company gem, a leading provider of customer relationship management services, has won a highly prestigious business award. The award - an Electronic Business Transformation (eBTA) ‘Oscar’ sponsored jointly by the Institute of Directors (IoD) in London - was given to gem in the Most Impressive Newcomer category.
22 May 2017
Dementia-Friendly Masterclass For Retail & Hospitality Sectors
Belfast City Council is to host a free dementia-friendly masterclass for retail and hospitality staff. The 'Recognising The Signs' masterclass is designed to give businesses in the retail and hospitality sector a greater understanding of how to work with customers suffering with dementia.
Dementia-Friendly Masterclass For Retail & Hospitality Sectors
Belfast City Council is to host a free dementia-friendly masterclass for retail and hospitality staff. The 'Recognising The Signs' masterclass is designed to give businesses in the retail and hospitality sector a greater understanding of how to work with customers suffering with dementia.
26 February 2016
BMW Award For JKC Coleraine
Local BMW retailer JKC Coleraine has beaten 150 competitors to be awarded BMW 'New Car Retailer of the Year'. JKC were presented with the award at a ceremony in the 02 Intercontinental Hotel in London.
BMW Award For JKC Coleraine
Local BMW retailer JKC Coleraine has beaten 150 competitors to be awarded BMW 'New Car Retailer of the Year'. JKC were presented with the award at a ceremony in the 02 Intercontinental Hotel in London.
08 November 2005
Pinnacle Computing scoops top Sage Award
Pinnacle Computing recently became the first Northern Ireland business to be awarded Sage’s prestigious ‘Circle of Excellence’ customer service award.
Pinnacle Computing scoops top Sage Award
Pinnacle Computing recently became the first Northern Ireland business to be awarded Sage’s prestigious ‘Circle of Excellence’ customer service award.
-
Northern Ireland WeatherThis Evening and Tonight:Rain clearing away east by early evening with some clear spells but a few showers likely to affect the North coast and other areas towards dawn, remaining breezy and mild overnight. Minimum temperature 9 °C.
