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02/07/2012
Ulster Bank Customers 'Put To Back Of RBS Queue'
RBS Group has been accused of putting Northern Ireland customers "to the back of the queue" as they face entering a third week of account problems at Ulster Bank.
NI Shadow Secretary of State Vernon Coaker said the banking group, which owns Ulster Bank, had "serious questions" to answer for the way customers here have been treated.
Following the news that problems with account access, which started two Tuesdays ago, would not be solved by today as promised, Mr Coaker lashed out at the bank.
He said: "How can it be that Ulster Bank is so far behind the RBS and Natwest in resolving issues for customers, if they all shared the same system which caused the problem? Why have people in the rest of the UK have been prioritised at the expense of those in Northern Ireland, who will continue to be without access to their money well in to the week?"
Ulster Bank has extended opening hours at some branches and said it will suspended charges and interest if people miss loan payments or go overdrawn.
But many people who got paid last Friday are facing problems with third-party loans and landlords, as account balances are still not updated.
Mr Coaker said he would raise the matter in the House of Commons as well as grilling senior management at the bank.
Meanwhile, SDLP MP Margaret Ritchie asked the Chancellor of the Exchequer to end the "fiasco", as RBS is 82% state-owned.
She said she had also written to George Osborne asking him to clarify compensation arrangements for those affected.
(NE/GK)
NI Shadow Secretary of State Vernon Coaker said the banking group, which owns Ulster Bank, had "serious questions" to answer for the way customers here have been treated.
Following the news that problems with account access, which started two Tuesdays ago, would not be solved by today as promised, Mr Coaker lashed out at the bank.
He said: "How can it be that Ulster Bank is so far behind the RBS and Natwest in resolving issues for customers, if they all shared the same system which caused the problem? Why have people in the rest of the UK have been prioritised at the expense of those in Northern Ireland, who will continue to be without access to their money well in to the week?"
Ulster Bank has extended opening hours at some branches and said it will suspended charges and interest if people miss loan payments or go overdrawn.
But many people who got paid last Friday are facing problems with third-party loans and landlords, as account balances are still not updated.
Mr Coaker said he would raise the matter in the House of Commons as well as grilling senior management at the bank.
Meanwhile, SDLP MP Margaret Ritchie asked the Chancellor of the Exchequer to end the "fiasco", as RBS is 82% state-owned.
She said she had also written to George Osborne asking him to clarify compensation arrangements for those affected.
(NE/GK)
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Ulster Bank Payments Delayed Further
A bank that has been plagued with technical difficulties over the past few days has said its payments system will not be fully up and running until Monday. Although Ulster Bank said the days-long backlog would be resolved today, many customers are still unable to access recent payments.
Ulster Bank Payments Delayed Further
A bank that has been plagued with technical difficulties over the past few days has said its payments system will not be fully up and running until Monday. Although Ulster Bank said the days-long backlog would be resolved today, many customers are still unable to access recent payments.
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Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
