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25/04/2014
Ulster Bank Refunds Customers
Customers of Ulster Bank who found their accounts debited twice for withdrawals earlier this week, have been refunded, it is understood.
The problem with the computer system stared on Easter Monday (21 April) and continued into Easter Tuesday. The issue was identified when some customers said that cash machine withdrawals had been debited from their accounts twice.
This is the latest technical issue to hit the bank in recent times and has sparked concern.
Alliance Party spokesperson for Finance, Judith Cochrane, said: "Following the serious problems that affected Ulster Bank in 2012, I am deeply concerned that another technical problem has occurred.
"Ulster Bank has indicated that the money will be urgently returned to customers. However, they must also respond to any circumstances where charges have been incurred by customers who did not have enough money in their accounts as a result of this IT problem.
"To restore public confidence, Ulster Bank must take urgent action to ensure that there are no repeats of this incident."
Ulster Bank have since released a statement saying the money had been refunded to affected customers' accounts on Thursday night, and again issued an apology.
In 2012, a serious technical failure at parent company RBS meant many customers were left unable to access their money for weeks. The chaos led to the bank handing out £18m in compensation. Then last year, a series of glitches again hit the bank's systems. One such incident occurred in December, just days before Christmas when customers were unable to use their debit or credit cards, while online services and smartphone apps were also affected.
(JP)
The problem with the computer system stared on Easter Monday (21 April) and continued into Easter Tuesday. The issue was identified when some customers said that cash machine withdrawals had been debited from their accounts twice.
This is the latest technical issue to hit the bank in recent times and has sparked concern.
Alliance Party spokesperson for Finance, Judith Cochrane, said: "Following the serious problems that affected Ulster Bank in 2012, I am deeply concerned that another technical problem has occurred.
"Ulster Bank has indicated that the money will be urgently returned to customers. However, they must also respond to any circumstances where charges have been incurred by customers who did not have enough money in their accounts as a result of this IT problem.
"To restore public confidence, Ulster Bank must take urgent action to ensure that there are no repeats of this incident."
Ulster Bank have since released a statement saying the money had been refunded to affected customers' accounts on Thursday night, and again issued an apology.
In 2012, a serious technical failure at parent company RBS meant many customers were left unable to access their money for weeks. The chaos led to the bank handing out £18m in compensation. Then last year, a series of glitches again hit the bank's systems. One such incident occurred in December, just days before Christmas when customers were unable to use their debit or credit cards, while online services and smartphone apps were also affected.
(JP)
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31 August 2012
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
21 June 2012
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
28 March 2013
Ulster Bank Hit By Another Technical Glitch
Ulster Bank customers were left unable to access mobile banking following another technical problem. In a statement the bank, which is part of the RBS Group, said: "The service is back up and running for our customers who use Android, Blackberry and Windows apps.
Ulster Bank Hit By Another Technical Glitch
Ulster Bank customers were left unable to access mobile banking following another technical problem. In a statement the bank, which is part of the RBS Group, said: "The service is back up and running for our customers who use Android, Blackberry and Windows apps.
15 November 2017
Ulster Bank To Close 11 NI Branches
Ulster Bank has confirmed it plans to close 11 branches next year in Northern Ireland. The bank confirmed it will be seeking 40 voluntary redundancies as a result of the closures. The branches to close are: Ballyclare, Dromore, Moira, Draperstown, Dungiven, Portrush, Killyleagh, Rathfriland, Castlederg, Irvinestown and Stewartstown.
Ulster Bank To Close 11 NI Branches
Ulster Bank has confirmed it plans to close 11 branches next year in Northern Ireland. The bank confirmed it will be seeking 40 voluntary redundancies as a result of the closures. The branches to close are: Ballyclare, Dromore, Moira, Draperstown, Dungiven, Portrush, Killyleagh, Rathfriland, Castlederg, Irvinestown and Stewartstown.
21 September 2021
Ulster Bank Offers New £150 Switch And Save Reward
Ulster Bank has announced the launch of its new Ulster Select account, offering a £150 Switch and Save reward for new and existing customers.
Ulster Bank Offers New £150 Switch And Save Reward
Ulster Bank has announced the launch of its new Ulster Select account, offering a £150 Switch and Save reward for new and existing customers.
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Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
