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03/12/2013
Ulster Bank Issues Resolved
Ulster Bank says it has resolved technical problems that left many of its customers unable to access basic services on Monday evening.
The glitch affected customers of the Royal Bank of Scotland (RBS) Group, which includes NatWest and Ulster Bank, with many account holders unable to use their debit or credit cards.
It also affected online services and smartphone apps.
Reports began from around 18:30 on 'Cyber Monday', which is traditionally the busiest day of the year for online shopping.
A statement was released by Ulster Bank on Tuesday morning. "The systems issues that affected our customers last night have now been resolved and all our services are now back working normally," it said.
"We would like to apologise to our customers. If anyone has been left out of pocket as a result of these systems problems, we will put this right.
"If any customer is experiencing issues this morning, they should get in touch with our call centres on 0800 046 6486 or come into a branch where our staff will be ready to help."
Ulster Bank says its online banking, mobile banking and payments systems are now all operational.
The meltdown follows a technical glitch in June last year, during which Ulster Bank customers were left without access to their bank accounts for weeks.
The bank ended up paying out £18m to almost 300,000 people in compensation.
An earlier issue in March left customers unable to access accounts, make online transactions or use bank cards for several hours.
(IT/CD)
The glitch affected customers of the Royal Bank of Scotland (RBS) Group, which includes NatWest and Ulster Bank, with many account holders unable to use their debit or credit cards.
It also affected online services and smartphone apps.
Reports began from around 18:30 on 'Cyber Monday', which is traditionally the busiest day of the year for online shopping.
A statement was released by Ulster Bank on Tuesday morning. "The systems issues that affected our customers last night have now been resolved and all our services are now back working normally," it said.
"We would like to apologise to our customers. If anyone has been left out of pocket as a result of these systems problems, we will put this right.
"If any customer is experiencing issues this morning, they should get in touch with our call centres on 0800 046 6486 or come into a branch where our staff will be ready to help."
Ulster Bank says its online banking, mobile banking and payments systems are now all operational.
The meltdown follows a technical glitch in June last year, during which Ulster Bank customers were left without access to their bank accounts for weeks.
The bank ended up paying out £18m to almost 300,000 people in compensation.
An earlier issue in March left customers unable to access accounts, make online transactions or use bank cards for several hours.
(IT/CD)
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31 August 2012
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Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
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Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
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Ulster Bank To Close 11 NI Branches
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Ulster Bank Offers New £150 Switch And Save Reward
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21 September 2018
Ulster Bank Resolves Online And Mobile Accounts 'Technical Glitch'
The Royal Bank of Scotland (RBS) has apologised after thousands of Ulster Bank customers were locked out of their online and mobile bank accounts this morning due to a "technical glitch". In the early hours of Friday, customers reported trouble attempting to access their online banking services.
Ulster Bank Resolves Online And Mobile Accounts 'Technical Glitch'
The Royal Bank of Scotland (RBS) has apologised after thousands of Ulster Bank customers were locked out of their online and mobile bank accounts this morning due to a "technical glitch". In the early hours of Friday, customers reported trouble attempting to access their online banking services.
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Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
