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02/10/2014
Public Transport Achieves High Levels Of Satisfaction
High levels of customer satisfaction have been reported across Northern Ireland's public transport.
Metro, Ulsterbus and NI Railways (NIR) all met or exceeded most of their targets for punctuality and reliability, according to the Translink spring 2014 Passenger Charter.
Ulsterbus and NIR both achieved "record" customer satisfaction scores respectively, with Metro also achieving a "respectable" score.
The Customer Performance Index (CPI) results for Metro, Ulsterbus and NIR were among the highest scores recorded. Ulsterbus achieved its the highest CPI score to date.
Transport Minister Danny Kennedy said: "I want to welcome the record customer satisfaction scores achieved by Ulsterbus and NI Railway (NIR) and the continued high levels of reliability and punctuality being achieved by Ulsterbus, Metro and NIR. This is reflected in a significant increase in passenger numbers and follows substantial investment in the bus and rail fleet and infrastructure over the last few years.
"I particularly welcome the positive customer satisfaction results across all three Translink companies and the very positive comments on value for money, which I think reflects the benefits of my decision to limit fare increases. Staff in Translink should be very proud of these results.
"It also reflects Translink’s commitment to achieving improvements in service provision, enhancing the case for further investment in bus and rail going forward to maintain the high quality public transport service that passengers expect. I therefore hope that these high standards are maintained and consumer confidence with Translink continues to grow in the future."
(IT/CD)
Metro, Ulsterbus and NI Railways (NIR) all met or exceeded most of their targets for punctuality and reliability, according to the Translink spring 2014 Passenger Charter.
Ulsterbus and NIR both achieved "record" customer satisfaction scores respectively, with Metro also achieving a "respectable" score.
The Customer Performance Index (CPI) results for Metro, Ulsterbus and NIR were among the highest scores recorded. Ulsterbus achieved its the highest CPI score to date.
Transport Minister Danny Kennedy said: "I want to welcome the record customer satisfaction scores achieved by Ulsterbus and NI Railway (NIR) and the continued high levels of reliability and punctuality being achieved by Ulsterbus, Metro and NIR. This is reflected in a significant increase in passenger numbers and follows substantial investment in the bus and rail fleet and infrastructure over the last few years.
"I particularly welcome the positive customer satisfaction results across all three Translink companies and the very positive comments on value for money, which I think reflects the benefits of my decision to limit fare increases. Staff in Translink should be very proud of these results.
"It also reflects Translink’s commitment to achieving improvements in service provision, enhancing the case for further investment in bus and rail going forward to maintain the high quality public transport service that passengers expect. I therefore hope that these high standards are maintained and consumer confidence with Translink continues to grow in the future."
(IT/CD)
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Northern Ireland WeatherThis Evening and Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
