Menu
07/04/2004
NTL to close Belfast call centre
NTL has announced it is to close its Belfast-based call centre within the next 18 months as part of a "business efficiency drive".
Of its 13 call centres, 10 - including Belfast - will be consolidated into three state-of-the-art call centres in Manchester, Swansea and Bellshill (Glasgow). These will be supported by four sales and customer support sites in Nottingham, Teesside, Luton and Coventry.
The move is likely to leave in excess of 1,500 people unemployed.
Commenting on today’s news, Simon Duffy, Chief Executive Officer of NTL, said: “NTL has made good progress in improving its customer service, but we still have some way to go. The consolidation of our call centres and investment in leading-edge technology is a critical step on our path to greatly improved service for our customers.”
NTL is currently the UK’s largest cable company and leading broadband supplier with over one million broadband customers and 2.9 million residential customers.
(MB)
Of its 13 call centres, 10 - including Belfast - will be consolidated into three state-of-the-art call centres in Manchester, Swansea and Bellshill (Glasgow). These will be supported by four sales and customer support sites in Nottingham, Teesside, Luton and Coventry.
The move is likely to leave in excess of 1,500 people unemployed.
Commenting on today’s news, Simon Duffy, Chief Executive Officer of NTL, said: “NTL has made good progress in improving its customer service, but we still have some way to go. The consolidation of our call centres and investment in leading-edge technology is a critical step on our path to greatly improved service for our customers.”
NTL is currently the UK’s largest cable company and leading broadband supplier with over one million broadband customers and 2.9 million residential customers.
(MB)
Related Northern Ireland News Stories
Click here for the latest headlines.
19 October 2022
'Make The Call' Service Generates £50m In Additional Benefits
The Department for Communities 'Make The Call' service – which helps people access entitlements they have not been claiming – has generated £50 million in additional benefits over the last year. Communities Minister Deirdre Hargey welcomed the 'Make the Call' results which saw nearly 11,000 people become, on average, £88 a week better off. The £49.
'Make The Call' Service Generates £50m In Additional Benefits
The Department for Communities 'Make The Call' service – which helps people access entitlements they have not been claiming – has generated £50 million in additional benefits over the last year. Communities Minister Deirdre Hargey welcomed the 'Make the Call' results which saw nearly 11,000 people become, on average, £88 a week better off. The £49.
07 August 2009
Linguists Sought For Belfast Call Centre
Multilingual staff are being sought for a north Belfast call centre. TeleTech - in Duncairn Gardens - announced it will add up to 80 technical service positions in the next month. The new employees will provide inbound technical support for our global clients.
Linguists Sought For Belfast Call Centre
Multilingual staff are being sought for a north Belfast call centre. TeleTech - in Duncairn Gardens - announced it will add up to 80 technical service positions in the next month. The new employees will provide inbound technical support for our global clients.
14 February 2012
200 Call Centre Jobs To Be Axed
More than 200 call centre jobs in Belfast and Armagh are to be chopped, it has been revealed. HCL BPO Services (Northern Ireland), a unit of HCL Technologies, announced a 90-day consultation period.
200 Call Centre Jobs To Be Axed
More than 200 call centre jobs in Belfast and Armagh are to be chopped, it has been revealed. HCL BPO Services (Northern Ireland), a unit of HCL Technologies, announced a 90-day consultation period.
17 February 2004
Belfast to get jobs boost from BA call centre restructuring
Up to 50 new jobs look set to be created by British Airways (BA) in Belfast after it was announced that the airline is to restructure its UK call centre operation. BA said it was restructuring the operation in response to the growing number of customers who book flights on the airline’s website and the declining number of calls handled.
Belfast to get jobs boost from BA call centre restructuring
Up to 50 new jobs look set to be created by British Airways (BA) in Belfast after it was announced that the airline is to restructure its UK call centre operation. BA said it was restructuring the operation in response to the growing number of customers who book flights on the airline’s website and the declining number of calls handled.
12 August 2003
Abbey National to create 149 new jobs
Abbey National is set to spend around £5.5 million in a new call centre at its Mays Meadow site in Belfast. The investment, which will create 149 new jobs over the next two years, will make Belfast the main centre for dealing with customer enquiries.
Abbey National to create 149 new jobs
Abbey National is set to spend around £5.5 million in a new call centre at its Mays Meadow site in Belfast. The investment, which will create 149 new jobs over the next two years, will make Belfast the main centre for dealing with customer enquiries.
-
Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
