Businesses and public bodies in the administration of the state carry out the administrative work needed to support government and public services. Their activities may include putting legislation and government policies into practice, preparing advice and reports, coordinating programmes, managing public records and handling correspondence or applications. Work can take place at national, regional or local level, depending on the organisation's responsibilities. Customers and service users may deal with these organisations about matters such as licences, permits, benefits, registrations, public information or the administration of local services. Some bodies oversee public funds, collect or administer taxes, set standards, monitor compliance or coordinate responses across government departments. The exact services vary according to each organisation's statutory duties; this category does not generally cover the direct delivery of services such as healthcare or education.