Menu
19/07/2013
Health Ombudsman Pledges To Reach More Cases
The health ombudsman has pledged to get to 10 times as many patient complaints than it did last year.
It follows criticism over how many cases the Parliamentary and Health Service Ombudsman had managed to deal with in 2012.
The complaints service, the final port of call for patients in England who are unhappy with a hospital's original handling of their complaint, has now said it will investigate around 4,000 cases within the next year but with no extra money or staff.
Figures reveal that some 16,000 complaints were made to the ombudsman in 2012-13, of which it looked closer at 3,770. They eventually investigated 377 cases.
(MH)
It follows criticism over how many cases the Parliamentary and Health Service Ombudsman had managed to deal with in 2012.
The complaints service, the final port of call for patients in England who are unhappy with a hospital's original handling of their complaint, has now said it will investigate around 4,000 cases within the next year but with no extra money or staff.
Figures reveal that some 16,000 complaints were made to the ombudsman in 2012-13, of which it looked closer at 3,770. They eventually investigated 377 cases.
(MH)
Related UK National News Stories
Click here for the latest headlines.
18 December 2003
Cot death expert to face professional conduct inquiry
The expert witness at the centre of a number of high-profile cases brought against women charged with killing their infants is to face a professional conduct inquiry.
Cot death expert to face professional conduct inquiry
The expert witness at the centre of a number of high-profile cases brought against women charged with killing their infants is to face a professional conduct inquiry.
14 January 2015
Coventry City Council Ordered To Apologise To Company And Director
Coventry City Council has been found to have conducted an "unreasonable campaign" against a company and its director. The Local Government Ombudsman ruled that the council had committed "maladministration with injustice" as it upheld three complaints brought by Open Doors and its director John Kavangh.
Coventry City Council Ordered To Apologise To Company And Director
Coventry City Council has been found to have conducted an "unreasonable campaign" against a company and its director. The Local Government Ombudsman ruled that the council had committed "maladministration with injustice" as it upheld three complaints brought by Open Doors and its director John Kavangh.
10 July 2003
Ombudsman's report slams government departments
The Parliamentary Ombudsman, Ann Abraham, has questioned whether she can continue in her post if measures to reduce problems in departmental record-keeping, and poor response times to her queries were not resolved.
Ombudsman's report slams government departments
The Parliamentary Ombudsman, Ann Abraham, has questioned whether she can continue in her post if measures to reduce problems in departmental record-keeping, and poor response times to her queries were not resolved.
04 April 2013
Prisoners Face Losing Legal Aid
British prisoners could face losing entitlement to legal aid to help them pursue complaints against the prison service, according to new measures being considered by Ministers.
Prisoners Face Losing Legal Aid
British prisoners could face losing entitlement to legal aid to help them pursue complaints against the prison service, according to new measures being considered by Ministers.
15 August 2003
Pensions complaints at an all-time high, says ombudsman
Complaints about pensions have increased by almost one third in the last financial year and are at an all time high, the Pensions Ombudsman has revealed in his Annual Report.
Pensions complaints at an all-time high, says ombudsman
Complaints about pensions have increased by almost one third in the last financial year and are at an all time high, the Pensions Ombudsman has revealed in his Annual Report.
-
Northern Ireland WeatherThis Evening and Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
