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30/07/2012
Ulster Bank Customers Still Waiting For Compensation News
Millions of Ulster Bank customers are still waiting to hear how they will be compensated for the inconvenience resulting from bank glitches that left them unable to access the money in their accounts.
Thousands of customers lost out on cash when a technical problem on June 19 left accounts frozen for a month.
On July 16, an official letter on the company's website stated that full details would be released "shortly".
And more recently, head of retail banking Stephen Cruise said details of compensation would be made public last week.
But as yet, the only announcement that has been forthcoming was a statement from Ulster Bank saying it would "provide details to our customers as soon as we can".
Stormont finance committee chairman Daithi McKay said the Ulster Bank's communication skills were "absolutely appalling".
He accused the bank of mishandling its recent crisis to "an incredible degree" and said: "The Ulster Bank have had more than enough time.
"People are in need of some direction as to what is happening. This is affecting other banks and businesses. There has been no leadership with providing clarification and they need to be coming out and getting the work done."
The bank promised that no customer would be left out of pocket by the account balance chaos, and said it was "working closely" with credit agencies to make sure customers' credit ratings would not be affected.
(NE)
Thousands of customers lost out on cash when a technical problem on June 19 left accounts frozen for a month.
On July 16, an official letter on the company's website stated that full details would be released "shortly".
And more recently, head of retail banking Stephen Cruise said details of compensation would be made public last week.
But as yet, the only announcement that has been forthcoming was a statement from Ulster Bank saying it would "provide details to our customers as soon as we can".
Stormont finance committee chairman Daithi McKay said the Ulster Bank's communication skills were "absolutely appalling".
He accused the bank of mishandling its recent crisis to "an incredible degree" and said: "The Ulster Bank have had more than enough time.
"People are in need of some direction as to what is happening. This is affecting other banks and businesses. There has been no leadership with providing clarification and they need to be coming out and getting the work done."
The bank promised that no customer would be left out of pocket by the account balance chaos, and said it was "working closely" with credit agencies to make sure customers' credit ratings would not be affected.
(NE)
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31 August 2012
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
21 June 2012
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
21 September 2018
Ulster Bank Resolves Online And Mobile Accounts 'Technical Glitch'
The Royal Bank of Scotland (RBS) has apologised after thousands of Ulster Bank customers were locked out of their online and mobile bank accounts this morning due to a "technical glitch". In the early hours of Friday, customers reported trouble attempting to access their online banking services.
Ulster Bank Resolves Online And Mobile Accounts 'Technical Glitch'
The Royal Bank of Scotland (RBS) has apologised after thousands of Ulster Bank customers were locked out of their online and mobile bank accounts this morning due to a "technical glitch". In the early hours of Friday, customers reported trouble attempting to access their online banking services.
25 April 2014
Ulster Bank Refunds Customers
Customers of Ulster Bank who found their accounts debited twice for withdrawals earlier this week, have been refunded, it is understood. The problem with the computer system stared on Easter Monday (21 April) and continued into Easter Tuesday.
Ulster Bank Refunds Customers
Customers of Ulster Bank who found their accounts debited twice for withdrawals earlier this week, have been refunded, it is understood. The problem with the computer system stared on Easter Monday (21 April) and continued into Easter Tuesday.
24 April 2014
Further Problems For Ulster Bank
Ulster Bank customers are once again facing issues with their accounts. In a statement, the bank confirmed it was having problems with its computer systems. It is understood the issue first occurred on Easter Monday and into Easter Tuesday.
Further Problems For Ulster Bank
Ulster Bank customers are once again facing issues with their accounts. In a statement, the bank confirmed it was having problems with its computer systems. It is understood the issue first occurred on Easter Monday and into Easter Tuesday.
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