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05/07/2012
Ulster Bank To Be Normal By July 16, Assembly Told
Ulster Bank accounts are expected to be back to normal by July 16, executives from the bank have told the Northern Ireland Assembly.
They briefed MLAs on the crisis at a meeting of the Enterprise Committee in Stormont.
Jim Brown, CEO of Ulster Bank Group, said the Twelfth holiday week would be the final week customers would experience delays in getting at their money.
Thousands of customers in Northern Ireland and the Republic have been left out of pocket after a computer glitch stopped payments going in or out of accounts and, after the problem was fixed, technical staff had to go through the transactions manually.
Mr Brown admitted the situation was "unacceptable" and offered an "unreserved apology for the disruption this issue has caused".
He said: "Our customers would expect more from us."
Accounts across the RBS Group were affected, as RBS owns Ulster Bank as well as NatWest.
Mr Brown pledged that customers would not lose money and said this extended to customers of other banks who had missed out on payments as a result of the crisis.
He said a policy on compensation was expected "over the next few days".
Sinn Fein's Daithi McKay said the bank should have set more time aside to spend at Stormont.
He told the Ulster Bank executives: "It's a great shame that you cannot stay with representatives of the public here for more than an hour."
Ulster Bank is considering open on the July 12 holiday.
Branches have extended opening hours since the glitch became apparent on June 20, allowing customers to pick money up from their accounts in person.
(NE)
They briefed MLAs on the crisis at a meeting of the Enterprise Committee in Stormont.
Jim Brown, CEO of Ulster Bank Group, said the Twelfth holiday week would be the final week customers would experience delays in getting at their money.
Thousands of customers in Northern Ireland and the Republic have been left out of pocket after a computer glitch stopped payments going in or out of accounts and, after the problem was fixed, technical staff had to go through the transactions manually.
Mr Brown admitted the situation was "unacceptable" and offered an "unreserved apology for the disruption this issue has caused".
He said: "Our customers would expect more from us."
Accounts across the RBS Group were affected, as RBS owns Ulster Bank as well as NatWest.
Mr Brown pledged that customers would not lose money and said this extended to customers of other banks who had missed out on payments as a result of the crisis.
He said a policy on compensation was expected "over the next few days".
Sinn Fein's Daithi McKay said the bank should have set more time aside to spend at Stormont.
He told the Ulster Bank executives: "It's a great shame that you cannot stay with representatives of the public here for more than an hour."
Ulster Bank is considering open on the July 12 holiday.
Branches have extended opening hours since the glitch became apparent on June 20, allowing customers to pick money up from their accounts in person.
(NE)
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31 August 2012
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
Ulster Bank Announce Compensation Details
Ulster Bank have announced details of the compensation it will pay to customers who were affected by the recent computer glitch. The bank said customers who ere left out-of-pocket will be reimbursed, as well as an additional 20% on top of theses up to a maximum of £100, to Personal and SME customers.
25 April 2014
Ulster Bank Refunds Customers
Customers of Ulster Bank who found their accounts debited twice for withdrawals earlier this week, have been refunded, it is understood. The problem with the computer system stared on Easter Monday (21 April) and continued into Easter Tuesday.
Ulster Bank Refunds Customers
Customers of Ulster Bank who found their accounts debited twice for withdrawals earlier this week, have been refunded, it is understood. The problem with the computer system stared on Easter Monday (21 April) and continued into Easter Tuesday.
24 April 2014
Further Problems For Ulster Bank
Ulster Bank customers are once again facing issues with their accounts. In a statement, the bank confirmed it was having problems with its computer systems. It is understood the issue first occurred on Easter Monday and into Easter Tuesday.
Further Problems For Ulster Bank
Ulster Bank customers are once again facing issues with their accounts. In a statement, the bank confirmed it was having problems with its computer systems. It is understood the issue first occurred on Easter Monday and into Easter Tuesday.
21 June 2012
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
Ulster Bank Error Leaves Customers' Payments Delayed
Ulster Bank has admitted ongoing delays in processing payments and warned it may take until tomorrow (Friday) for the backlog to be cleared. The bank thanked customers for their patience and said that anyone who needs to access their salary or social security payments urgently should go to their local branch with account details and ID.
21 September 2018
Ulster Bank Resolves Online And Mobile Accounts 'Technical Glitch'
The Royal Bank of Scotland (RBS) has apologised after thousands of Ulster Bank customers were locked out of their online and mobile bank accounts this morning due to a "technical glitch". In the early hours of Friday, customers reported trouble attempting to access their online banking services.
Ulster Bank Resolves Online And Mobile Accounts 'Technical Glitch'
The Royal Bank of Scotland (RBS) has apologised after thousands of Ulster Bank customers were locked out of their online and mobile bank accounts this morning due to a "technical glitch". In the early hours of Friday, customers reported trouble attempting to access their online banking services.
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Northern Ireland WeatherToday:A showery start with outbreaks most frequent north of Lough Neagh and through the morning, before dwindling during the afternoon as the northwest breezes ease and brighter spells of weak sunshine prosper. Maximum temperature 8 °C.Tonight:A dry night, save for a few light showers around the coasts, with prolonged clear spells and light winds bringing a frosty dawn for many in central and southern parts. Minimum temperature -3 °C.
